6 reviews
| Date | Product | Score | Customer Comment | Our Response |
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| 18-Mar-2021 | Secure self storage facilities in W2 and N1 | Initial registration created some problem particularly on the payment side storage site set up is good clear access |
Thank you for taking the time to review....we note your comments but can honestly say this is not what we are hearing from the vast majority of customers. we contacted you on multiple occasions to try and help you resolve your payment but it is the card companies that quite
Thank you for taking the time to review....we note your comments but can honestly say this is not what we are hearing from the vast majority of customers. we contacted you on multiple occasions to try and help you resolve your payment but it is the card companies that quite rightly insist address and personal details match when making a payment. Read more
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| 07-Dec-2020 | Secure self storage facilities in W2 and N1 | Prompt responses and good service so far. For improvements, i would add a map of where storage cabis are positioned and someone at reception to reply to customers' enquiries |
Thank you for taking the time to write a review. We will take on board your comments but would like to point out that during Covid we have had to take steps to protect our customers and our team by minimising contact in the onsite office. A map is a good idea so thank you fo
Thank you for taking the time to write a review. We will take on board your comments but would like to point out that during Covid we have had to take steps to protect our customers and our team by minimising contact in the onsite office. A map is a good idea so thank you for suggesting that. Many thanks Read more
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| 22-Oct-2020 | Metro Secure Storage - Angel Islington N1 | Ramp to storage was covered in rubbish and we got a puncture on the debris |
We are really surprised to have received this review. Our facility is in pristine condition so to state it is neglected is simply not fair or reasonable. We have worked really hard as a family business to provide clean secure storage to our customers and our reviews from rea
We are really surprised to have received this review. Our facility is in pristine condition so to state it is neglected is simply not fair or reasonable. We have worked really hard as a family business to provide clean secure storage to our customers and our reviews from reasonable people reflect that. See the images taken on our gallery (https://www.metro-storage.co.uk/gallery/)of how the facility looks - these are not stock bought pictures but real pictures taken on site. We are sorry you got a puncture but you can get a puncture anywhere so why that is our fault I really dont know. Being in the middle of a busy part of N1 and surrounded by many residential apartment buildings with their own bins when the wind is blustery rubbish blow down into the ramp area which we clear up. It is really hard running a business during these difficult times and we think your review is just not reasonable. Read more
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| 22-Oct-2020 | Secure self storage facilities in W2 and N1 | sdfsadfdfsdf | No Comment | |
| 08-Oct-2020 | Secure self storage facilities in W2 and N1 | Good communication and sort out the issue timely | Thank you for your 5 star review...we appreciate it! | |
| 08-Sep-2020 | Secure self storage facilities in W2 and N1 | Very easy process to move in. | Delighted we could help you with your storage needs and thank you for the review! |
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