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19 reviews
| Date | Product | Score | Customer Comment | Our Response |
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| 09-Apr-2019 | Secure self storage facilities in W2 and N1 | Excellent service, great location | Many thanks for the 5 stars - we really appreciate that! | |
| 09-Apr-2019 | Secure self storage facilities in W2 and N1 | expensive and difficult entrance |
Thank you for the review. We are located in the heart of W2 and in a car park so we appreciate access is not the same as a normal storage warehouse BUT we are in an excellent location that is very easy to get to which more than compensates. Our pricing is 100% transparent an
Thank you for the review. We are located in the heart of W2 and in a car park so we appreciate access is not the same as a normal storage warehouse BUT we are in an excellent location that is very easy to get to which more than compensates. Our pricing is 100% transparent and due to the premium location we are more than happy that our pricing is fair and reasonable for where we are in a expensive part of London Read more
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| 06-Apr-2019 | Secure self storage facilities in W2 and N1 | Smooth onboard experience. Clean space. I would have enjoyed finding a smaller trolley available to bring stuff inside as the once I found are pretty big..just a suggestion. | Many thanks for the 5 stars and we will certainly take onboard your suggestion re having a selection of trollies available! | |
| 19-Mar-2019 | Metro Secure Storage - Angel Islington N1 | very helpful, flexible and straightforward. A smooth and problem-free move! | Many thanks for your very kind review - appreciated! | |
| 28-Feb-2019 | Metro Secure Storage - Bayswater W2 | Prompt, friendly service and clean well-lit facilities. Helpful staff. Great locale for us. We are off to a good start with storing our stuff while we sort out a life change. Thanks Metro. | Delighted we could be of assistance and thank you very much for the 5 stars! | |
| 30-Jan-2019 | Secure self storage facilities in W2 and N1 | Great location Easy in terms of access |
Thank you for taking the time to review us and give us 5 stars - much appreciated! | |
| 14-Jan-2019 | Secure self storage facilities in W2 and N1 | Rude customer service. |
We are not happy that you have left this review. You have made an allegation of rudeness. I have checked our records and you complained about not understanding the 50% off the first 8 week offer that appears on absolutely every single bit of our marketing. You then signed
We are not happy that you have left this review. You have made an allegation of rudeness. I have checked our records and you complained about not understanding the 50% off the first 8 week offer that appears on absolutely every single bit of our marketing. You then signed a storage agreement, again with all of this information on the storage agreement. You did this having received multiple emails explaining our offer and met with one of the team who also made our terms of business clear. We have to assume that you would read the agreement before signing it so we are at a loss to understand how you could not understand what our terms of business are. We have run this facility for 3 years and have never received a complaint like yours. We work very hard to offer good service and have received multiple very positive reviews from numerous happy customers....but I guess they actually read our terms of business before going ahead and taking a unit with us! Read more
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| 10-Dec-2018 | Secure self storage facilities in W2 and N1 | Clean, efficient and great location. The facility is very easy to use and simple to set up and use. Thanks! | Many thanks for your kind review - we really appreciate it! | |
| 05-Dec-2018 | Secure self storage facilities in W2 and N1 | Great location and accessibility! Would use again! | Many thanks - we are glad we could be of service.... | |
| 01-Dec-2018 | Secure self storage facilities in W2 and N1 | Very helpful efficient and competitive. | Very kind of you to give us such a positive review | |
| 25-Nov-2018 | Secure self storage facilities in W2 and N1 | Replying to me via text outside working hours! | Thanks for the kind review...we are delighted to have been of service | |
| 24-Nov-2018 | Secure self storage facilities in W2 and N1 |
It was great that the storage unit is right below my flat and the price is competitive. However, I wasn't given a padlock until 3 days after my contract has started! I work long hours during the week and got asked to go away on business by my job on short notice so now I'm p
It was great that the storage unit is right below my flat and the price is competitive. However, I wasn't given a padlock until 3 days after my contract has started! I work long hours during the week and got asked to go away on business by my job on short notice so now I'm paying for a week extra for an empty storage space that I'm not using. It would have been fine if I was told I needed to bring my own, but they emailed me the padlock code before my lease had started and when I turned up on the first day there was no padlock to my space! Read more
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Thank you for your review. we do provide a padlock with each unit and on this occasion we did not have the lock on the door on your move in date. We are sorry for the inconvenience. we have extended your paid to date by a week FOC to compensate for this error |
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| 24-Nov-2018 | Secure self storage facilities in W2 and N1 | Very good location Quick to reply to any emails and or calls |
We really appreciate you taking the time to give us a positive review - thank you! | |
| 30-Oct-2018 | Secure self storage facilities in W2 and N1 | I live nearby and wanted somewhere that’s easy to access on a regular basis. Staff are helpful and the paperwork is very simple to complete online. | Thank you very much for your kind review - we really appreciate it! | |
| 07-Sep-2018 | Secure self storage facilities in W2 and N1 | Great facility, so easy to get in and find my storage space. No issues at all :) | Many thanks for your positive review - we appreciate it | |
| 13-Aug-2018 | Secure self storage facilities in W2 and N1 | Excellent service | Much appreciated.....thank you | |
| 25-Jul-2018 | Secure self storage facilities in W2 and N1 | Excellent | Thank you for your positive feedback - we appreciate it! | |
| 12-Jul-2018 | Secure self storage facilities in W2 and N1 |
An appointment for me to view and decide on storage space was arranged immediately and on the day all was organised efficiently and speedily. The manager Simon was friendly and inspired confidence that all would be well taken care of. When it came to collecting my items for
An appointment for me to view and decide on storage space was arranged immediately and on the day all was organised efficiently and speedily. The manager Simon was friendly and inspired confidence that all would be well taken care of. When it came to collecting my items for storage, again the appointment was made quickly and the friendly removal men were on time and all was completed so quickly. The whole process from my first phone call enquiring about it to my items being stored took less than a week. Read more
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Thank you for taking the time to review to review us...we really appreciate your positive feedback. Thank you |
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| 26-Jun-2018 | Secure self storage facilities in W2 and N1 |
Needed a place to store some important items for a few weeks and stopped by at Metro. Managed to get a deal for a 10sqft unit. Units are accessible until 10pm at night. Jon at reception was very helpful and nice. Only thing is you have to pay a refundable deposit and this in
Needed a place to store some important items for a few weeks and stopped by at Metro. Managed to get a deal for a 10sqft unit. Units are accessible until 10pm at night. Jon at reception was very helpful and nice. Only thing is you have to pay a refundable deposit and this increased the cost. However, overall I'm happy with the service. Read more
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Thank you very much for your feedback - we appreciate it. Your deposit is refundable so you will get this back when you no longer store with us. |
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