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25 reviews
| Date | Product | Score | Customer Comment | Our Response |
|---|---|---|---|---|
| 05-Aug-2022 | Metro Secure Storage - Bayswater W2 | Super service, Thank you | No Comment | |
| 25-Jul-2022 | Victoria | Professional and very helpful when you have a query | Delighted we could help you with your storage needs and very kind of you to leave us a 5 star review! | |
| 04-Jul-2022 | Secure self storage facilities in Central London - SW1 | Good location and access but the customer service I received from the two I dealt with was merely okay. |
We are sorry to hear you are not satisfied with the service we have provided. It would be good to know in more detail what the issue was and so we would be grateful if you could email us at shb@metro-storage.co.uk so we can investigate further. We look forward to hearing fro
We are sorry to hear you are not satisfied with the service we have provided. It would be good to know in more detail what the issue was and so we would be grateful if you could email us at shb@metro-storage.co.uk so we can investigate further. We look forward to hearing from you. Read more
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| 02-Jul-2022 | Secure self storage facilities in W2 and N1 | Friendly, helpful and flexible services. Very responsive admin and finance teams. | Thank you for the kind review and delighted we could help you with your storage needs! | |
| 30-Jun-2022 | Secure self storage facilities in W2 and N1 |
The storage location is great for us. My only reason for rating it a 4 is becasue I've arrived at the site and if there's a massive truck loading, there's nowhere else to go.
And it's an absolute inconveinence when you're loading or unloading and cannot leave the The storage location is great for us. My only reason for rating it a 4 is becasue I've arrived at the site and if there's a massive truck loading, there's nowhere else to go. Read more
And it's an absolute inconveinence when you're loading or unloading and cannot leave the access door open. I'm sure it's likely to do with a security concern. However, it's frustrating. |
Thank you for the review. We are located in a converted car park so the access down to the loading area is tight when there is another customer using a large lorry to unload. We understand your frustration and re the access doors we take the security of your possessions very
Thank you for the review. We are located in a converted car park so the access down to the loading area is tight when there is another customer using a large lorry to unload. We understand your frustration and re the access doors we take the security of your possessions very seriously and just cannot have the security shutter left open as that would be irresponsible and we have to make sure its a secure environment for all our customers. Read more
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| 08-Jun-2022 | Metro Secure Storage - Bayswater W2 | It was my first time using self-storage and I was very worried about the whole process. But at Metro storge, all my worries were put to ease and they made sure that I had seamless experience. | Delighted we could be of service and that you found it a stress free experience! Thank you for the 5 stars - we really appreciate it! | |
| 21-May-2022 | Secure self storage facilities in W2 and N1 | Metro stroage islington was amazing. Great service and clean storage. They took care of any issues we had quickly. I cant think of anything but good - I've stored with them twice and will be back. | Service rating : We are very grateful for your 5 star review! Delighted we could help you with your storage needs. Product : Many thanks for the 5 stars - we really appreciate it! |
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| 20-May-2022 | Secure self storage facilities in Central London - SW1 | ………………………. | Thank you for the 5 star review - we appreciate it! | |
| 12-May-2022 | Secure self storage facilities in Central London - SW1 | Great service. Made storing our stuff easy. Good access 24 hours |
Delighted we could be of service and thank you for your 5 star review - much appreciated! | |
| 11-May-2022 | Secure self storage facilities in Central London - SW1 | Convenient location and good facility that was well maintained. | Many thanks for your 5 star review...glad we could be of service! | |
| 11-May-2022 | Secure self storage facilities in Central London - SW1 | I gave 5 stars because it is a clean storage easy access and very clean and helpful staff | Thanks so much for our feedback - delighted we could help and thanks for the 5 stars! | |
| 11-May-2022 | Secure self storage facilities in W2 and N1 | The correspondence, the service with Metro Storage, the convenient payment of the rent, the security of the stored things - everything was extremely satisfactory and reliable. I would recommend Metro Storage to anyone at any time. | Service rating : We really appreciate your 5 star review - delighted we could be of service! Thank you... Product : Many thanks!!! |
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| 14-Apr-2022 | 3D Space Secure Storage in Central London |
I had a fantastic experience with Metro Storage, it was easy to get my unit set up. The customer service team were amazing, they were always quick to reply and so helpful. My storage unit was secure, the ease of access was great. I highly recommend Metro Storage to anyone lo
I had a fantastic experience with Metro Storage, it was easy to get my unit set up. The customer service team were amazing, they were always quick to reply and so helpful. My storage unit was secure, the ease of access was great. I highly recommend Metro Storage to anyone looking for storage options. Read more
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Thank you very much for your 5 star review - we really appreciate you taking the time to review us. We are delighted we could be of service ! | |
| 09-Apr-2022 | Secure self storage facilities in Central London - SW1 | Road to getting the locker was s bit bumpy with confusion about location and size BUT THE LOCKER IS GREAT! Safe clean well maintained roomy aisles good padlock. Super professional look and feel. Pimlico location. | Thank you for your kind review. We apologise for the mix up about which location you wanted to store in but we did get it sorted in the end! | |
| 03-Mar-2022 | Metro Secure Storage - Angel Islington N1 | Staff and management are very friendly and helpful. Convenient parking for loading and unloading. Would recommend highly. 👍👍 | Thank you for your kind 5 star review! Delighted we could be of service and happy that we could help. | |
| 16-Feb-2022 | Secure self storage facilities in Central London - SW1 | Prompt response to any query Site is clean and well lit. |
Thank you for the 5 star review and we are delighted you are happy with the storage service - many thanks ! | |
| 18-Nov-2021 | Metro Secure Storage - Angel Islington N1 | After an initial hiccup smooth registration and support during usage of store | Thank you for the review we appreciate it. Apologies but the facility used to be a car park we converted and as such there is no sewage connection, hence no toilet facilities. | |
| 12-Nov-2021 | 3D Space Secure Storage in Central London | reliable service | We really appreciate you taking the time to give us 5 stars - thank you | |
| 09-Nov-2021 | Secure self storage facilities in Central London - SW1 | So far excellent. Panic call to the guy at Moreton Street Very patiently went through the system with me keeping me calm. Very safe access and clean and well lit. |
Delighted we could help you with your storage needs and thank you for the 5 stars! | |
| 20-Oct-2021 | Metro Secure Storage - Angel Islington N1 | Great storage unit! | Delighted we could be of service and help you with your storage needs. Thank you for the 5 star review! | |
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