3D Space Storage Ltd

95%

Of our customers give us good ratings

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22 reviews
Date Product Score Customer Comment Our Response
13-Nov-2018 Secure self storage facilities in Central London - SW1
Super easy to use. Quick to get back to you and very helpful! thank you for your positive review - we really appreciate it!
31-Oct-2018 Secure self storage facilities in Central London - SW1
Efficient and easy service in clean, well maintained premises No Comment
27-Oct-2018 Secure self storage facilities in Central London - SW1
I will reccomend and I will use it again. No Comment
25-Sep-2018 Secure self storage facilities in Central London - SW1
3D provided a quick response to my query.They answered all my queries and made the process very quick and simple.
The facilities are immaculate and well managed.
We thank you for your positive feedback - much appreciated!
01-Sep-2018 Secure self storage facilities in Central London - SW1
Great service, thank you very kind of you to take the time to review us - thank you!
31-Aug-2018 Secure self storage facilities in Central London - SW1
An absolute case of 'does exactly what it says on the tin'. Easy process, very clean and tidy, fast responses to queries, hassle free. We are grateful for you taking the time to review us....much appreciated!
13-Aug-2018 Secure self storage facilities in Central London - SW1
Fantastic location,very clean and very accessible, i would recommend it to everybody and use it again and again many thanks for your kind review
06-Aug-2018 Secure self storage facilities in Central London - SW1
The whole experience was made easy for us and yes I would recommend them to others Thank you for your review.....we really appreciate it!
15-Jul-2018 Secure self storage facilities in Central London - SW1
All perfect Many thanks for your really positive review - we appreciate it!
20-Jun-2018 Secure self storage facilities in Central London - SW1
The company was very responsive and provided a good, local service. Thank you for taking the time to review us - we really appreciate it!
09-Jun-2018 Secure self storage facilities in Central London - SW1
The whole process was so easy it was unbelievable. Everyone I dealt with was incredibly helpful, the storage facilities are very clean and easily accessible, could not have hoped for a better experience No Comment
30-May-2018 Secure self storage facilities in Central London - SW1
yes No Comment
01-May-2018 Secure self storage facilities in Central London - SW1
Too expensive and has to cancel my contract completely and vacate the storage unit to be able to remove the additional insurance ! Ridiculous
Thank you for taking the time to review.  I am afraid we are completely at a loss to understand why  you have said what you have said.  We INCLUDE insurance in the price of storage.  The small unit you rented came with a £1000 insurance cover.  We require all customers to ha
Thank you for taking the time to review.  I am afraid we are completely at a loss to understand why  you have said what you have said.  We INCLUDE insurance in the price of storage.  The small unit you rented came with a £1000 insurance cover.  We require all customers to have the right amount of cover to cover the value of the goods in storage. This protects you the customer and we can never advise a customer to be underinsured...that would not be sensible.  You put the value of goods going into storage as significantly higher and so you were charged as per the storage agreement for the additional insurance, which came to 96 pence per day!  I cannot see what we have done to warrant a 2 star review when we have provided you with 24/7 storage with insurance and provided you with the additional insurance you needed based on the value of what you put into storage.  ALL storage companies quite rightly insist that customers have the correct insurance in place.  We are no different.  If you had an issue with that it is a real shame you did not revert to us at the time so we could have sorted this out then.  We feel strongly that all we have done is to provide you with 24/7 storage with the correct level of insurance for your needs.
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01-May-2018 Secure self storage facilities in Central London - SW1
Great price for a great service ! Highly recommended Thank you for your kind review we really appreciate it!
21-Apr-2018 Secure self storage facilities in Central London - SW1
Your service once contact is established is great! Quick to start up and access is almost immediate. Instructions are also very clear.

The downside:
1. The 0800 call center - does not answer phones
2. Booking on the website by filling in details etc - t
Your service once contact is established is great! Quick to start up and access is almost immediate. Instructions are also very clear.

The downside:
1. The 0800 call center - does not answer phones
2. Booking on the website by filling in details etc - the email confirmation does not come through to verify that you have received the form that was filled in

I am sure you would have lost potential customers because of the above 2 reasons. I was lucky enough to have other contact details from previous use of your storage facilities, so I could establish contact through other means.

Keep up the great service and hopefully fix the above glitches that may be hindering you.
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We appreciate your feedback and take on board your comments.  We are working hard to resolve the issue with our telephone answering colleagues and clearly need to improve in this area.  Glad you are happy with the storage etc once contact was made!
29-Mar-2018 Secure self storage facilities in Central London - SW1
It’s a 100% self-storage without a porter thus you need book it in advance .......unless you are very lucky to catch Simon by chance @_@....which I did!He’s very kind, easy going and.....serious! ;P Anyway thank you very much for your help I made my trip on time! The locatio
It’s a 100% self-storage without a porter thus you need book it in advance .......unless you are very lucky to catch Simon by chance @_@....which I did!He’s very kind, easy going and.....serious! ;P Anyway thank you very much for your help I made my trip on time! The location is perfect! Only few minutes away from Victoria station! Feel free to drop extra langage here before you move on the new destination!
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Thanks for the feedback...we really appreciate you taking the time to review and glad we could help you!
01-Mar-2018 Secure self storage facilities in Central London - SW1
Fantastic service, cannot fault it. Units are better than other storage units I've used, will definitely use again! Thanks for the feedback!  We really appreciate it....
17-Feb-2018 Secure self storage facilities in Central London - SW1
Very efficient service, with clear instructions. Very kind of you and thanks for the feedback!
09-Feb-2018 Secure Storage Facility Moreton Street SW1
I was impressed with their excellent service - Simon and Angus were very helpful. I also liked the fact that 3D Space Storage had easy access - 24/7 in central London location; and all inclusive prices. Thank you! Anna thank you for your feedback.  We are glad we could help and that you appreciate our inclusive pricing!
05-Feb-2018 Secure self storage facilities in Central London - SW1
Logistics all worked well - access was easy. Jill many thanks for taking the time to leave us your feedback - we appreciate it!

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