Sort by
20 reviews
| Date | Product | Score | Customer Comment | Our Response |
|---|---|---|---|---|
| 19-Apr-2019 | Secure self storage facilities in Central London - SW1 | The premises are clean, convenient to access and available 24/7. Staff is efficient, knowledgeable and pleasant to deal with. | No Comment | |
| 01-Mar-2019 | Secure self storage facilities in Central London - SW1 | Friendly, professional service. Clear pricing policy. Second time I have used facilities at 3D no hesitation in returning to them. | Many thanks for the 5 stars - it is always nice to have happy returning customers so thank you. | |
| 22-Feb-2019 | Secure self storage facilities in Central London - SW1 | Efficient process, very clean and secure premises, flexible contract. | Thank you for taking the trouble to review us we really appreciate the 5 stars! | |
| 29-Jan-2019 | Secure self storage facilities in Central London - SW1 | Better Customer service level. The customer has the right to ask all questions he wants even if it is written in a never sent email. |
Thank you for taking the time to put a review up. On the day in question I was dealing with a serious operational issue at another of our storage locations, hence why I was not available to answers your questions. I sent you an email FIRST THING the next morning to apologi
Thank you for taking the time to put a review up. On the day in question I was dealing with a serious operational issue at another of our storage locations, hence why I was not available to answers your questions. I sent you an email FIRST THING the next morning to apologise for the situation and the fact that I was a bit distracted on your move in day. I therefore feel I made a proper effort to explain to you what had been going on and APOLOGISE....yet you decide to leave this review.....I think that is a little unfair of you. Read more
|
|
| 17-Dec-2018 | Secure self storage facilities in Central London - SW1 | Quick respond to all my question. Great location. Very easy to access. I highly recommend 3D space self storage. | Thank you for giving us 5 stars - we are delighted we could help you with your storage! | |
| 13-Nov-2018 | Secure self storage facilities in Central London - SW1 | Super easy to use. Quick to get back to you and very helpful! | thank you for your positive review - we really appreciate it! | |
| 31-Oct-2018 | Secure self storage facilities in Central London - SW1 | Efficient and easy service in clean, well maintained premises | Thank you very much for your 5 star review - much appreciated! | |
| 27-Oct-2018 | Secure self storage facilities in Central London - SW1 | I will reccomend and I will use it again. | We really appreciate your very kind review - thank you! | |
| 25-Sep-2018 | Secure self storage facilities in Central London - SW1 | 3D provided a quick response to my query.They answered all my queries and made the process very quick and simple. The facilities are immaculate and well managed. |
We thank you for your positive feedback - much appreciated! | |
| 01-Sep-2018 | Secure self storage facilities in Central London - SW1 | Great service, thank you | very kind of you to take the time to review us - thank you! | |
| 31-Aug-2018 | Secure self storage facilities in Central London - SW1 | An absolute case of 'does exactly what it says on the tin'. Easy process, very clean and tidy, fast responses to queries, hassle free. | We are grateful for you taking the time to review us....much appreciated! | |
| 13-Aug-2018 | Secure self storage facilities in Central London - SW1 | Fantastic location,very clean and very accessible, i would recommend it to everybody and use it again and again | many thanks for your kind review | |
| 06-Aug-2018 | Secure self storage facilities in Central London - SW1 | The whole experience was made easy for us and yes I would recommend them to others | Thank you for your review.....we really appreciate it! | |
| 15-Jul-2018 | Secure self storage facilities in Central London - SW1 | All perfect | Many thanks for your really positive review - we appreciate it! |
|
| 20-Jun-2018 | Secure self storage facilities in Central London - SW1 | The company was very responsive and provided a good, local service. | Thank you for taking the time to review us - we really appreciate it! |
|
| 09-Jun-2018 | Secure self storage facilities in Central London - SW1 | The whole process was so easy it was unbelievable. Everyone I dealt with was incredibly helpful, the storage facilities are very clean and easily accessible, could not have hoped for a better experience | No Comment | |
| 30-May-2018 | Secure self storage facilities in Central London - SW1 | yes | No Comment | |
| 01-May-2018 | Secure self storage facilities in Central London - SW1 | Too expensive and has to cancel my contract completely and vacate the storage unit to be able to remove the additional insurance ! Ridiculous |
Thank you for taking the time to review. I am afraid we are completely at a loss to understand why you have said what you have said. We INCLUDE insurance in the price of storage. The small unit you rented came with a £1000 insurance cover. We require all customers to ha
Thank you for taking the time to review. I am afraid we are completely at a loss to understand why you have said what you have said. We INCLUDE insurance in the price of storage. The small unit you rented came with a £1000 insurance cover. We require all customers to have the right amount of cover to cover the value of the goods in storage. This protects you the customer and we can never advise a customer to be underinsured...that would not be sensible. You put the value of goods going into storage as significantly higher and so you were charged as per the storage agreement for the additional insurance, which came to 96 pence per day! I cannot see what we have done to warrant a 2 star review when we have provided you with 24/7 storage with insurance and provided you with the additional insurance you needed based on the value of what you put into storage. ALL storage companies quite rightly insist that customers have the correct insurance in place. We are no different. If you had an issue with that it is a real shame you did not revert to us at the time so we could have sorted this out then. We feel strongly that all we have done is to provide you with 24/7 storage with the correct level of insurance for your needs. Read more
|
|
| 01-May-2018 | Secure self storage facilities in Central London - SW1 | Great price for a great service ! Highly recommended | Thank you for your kind review we really appreciate it! | |
| 21-Apr-2018 | Secure self storage facilities in Central London - SW1 |
Your service once contact is established is great! Quick to start up and access is almost immediate. Instructions are also very clear.
The downside: 1. The 0800 call center - does not answer phones 2. Booking on the website by filling in details etc - t Your service once contact is established is great! Quick to start up and access is almost immediate. Instructions are also very clear. Read more
The downside: 1. The 0800 call center - does not answer phones 2. Booking on the website by filling in details etc - the email confirmation does not come through to verify that you have received the form that was filled in I am sure you would have lost potential customers because of the above 2 reasons. I was lucky enough to have other contact details from previous use of your storage facilities, so I could establish contact through other means. Keep up the great service and hopefully fix the above glitches that may be hindering you. |
We appreciate your feedback and take on board your comments. We are working hard to resolve the issue with our telephone answering colleagues and clearly need to improve in this area. Glad you are happy with the storage etc once contact was made! | |
About Feefo
-
Honest
Feefo will only invite genuine customers who have bought from the site to leave feedback. This ensures that the feedback you read is from real consumers who provide valuable information and is not written by clever marketing people to make the company look better than they are.
-
Unbiased
All feedback received, both positive and negative, is displayed publicly on the Feefo website. Whilst it is wonderful to get glowing reviews, consumers accept that not every company gets it right every time and a company can be measured on how good they are by the way they respond to their clients when things dont quite go perfectly.
-
Independent
Feefo is a wholly independent company, established to provide an opportunity for e-commerce businesses such as to outsource the role of collecting genuine customer feedback about the overall service experience and the quality of the products purchased. None of the feedback received is manipulated or edited to favour the retailer what we receive is what is displayed.
Copyright 2016 Feefo Holdings Limited. All Rights Reserved.
