18 reviews
| Date | Product | Score | Customer Comment | Our Response |
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| 06-Jan-2020 | Secure self storage facilities in Central London - SW1 | You threatened to close our lockers because we hadn't paid, then realised that it was a mistake with your payment system. |
Thank you for the feedback. We have looked into the situation and note from our email exchanges that we responded to your enquiry about receiving this email for non-payment within 3 MINUTES! We apologised and explained it was due to some technical issues we had experienced w
Thank you for the feedback. We have looked into the situation and note from our email exchanges that we responded to your enquiry about receiving this email for non-payment within 3 MINUTES! We apologised and explained it was due to some technical issues we had experienced with our card processing company. Whilst we are sorry this did occur you were 3 days late in paying and we believe we responded just about as quickly as possible and explained the situation. We are sorry you still felt the need to post a 2 star review. Read more
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| 15-Dec-2019 | Secure self storage facilities in Central London - SW1 | Great service! | Thank you for the 5 stars - much appreciated! | |
| 26-Nov-2019 | Secure self storage facilities in Central London - SW1 | Great Service. 24 Hour Staff. Super Clean & Efficient. 1 hour free parking to unload or load. Nothing to small or too big!! All storage sizes. Simon on hand for anything. |
Thank you very much for the review....we are delighted to being looking after you and your storage needs and hope we can do so for many years to come! | |
| 16-Nov-2019 | Secure self storage facilities in Central London - SW1 | The team were able to arrange storage at short notice over the weekend- so pleased! | Thank you for the 5 stars - we were delighted to be able to help you! | |
| 20-Oct-2019 | Secure self storage facilities in Central London - SW1 | Clean well maintained premises. Access any time. Efficient entry and exit enablers. Well organized central office response for billing and inquiries. |
Many thanks for the 5 stars we really appreciate it! | |
| 06-Oct-2019 | Secure self storage facilities in Central London - SW1 | I would recommend them to clients looking for storage I’m frightened of small spaces because it was well lit my fear went altogether a good experience | We appreciate you taking the time to give us a review and of course we are really happy that you gave us 5 stars - thank you! | |
| 02-Oct-2019 | Secure self storage facilities in Central London - SW1 | Excellent customer service, super clean secure storage. | Delighted we could help you with your storage needs and thank you for the 5 stars! | |
| 09-Sep-2019 | 3D Space Secure Storage in Central London | Great service, very helpful and nice, clean storage facility. Amazing value for money, would definitely recommend. | Many thanks for your kind review - we appreciate it! | |
| 25-Aug-2019 | Secure self storage facilities in Central London - SW1 | They literally gave me the wrong codes. |
Thank you for taking the time to give us a review - we did not give you the wrong codes - you went to the wrong facility. we have 2 in SW1 and you went to the wrong facility despite having been given all the information you needed to go to the right one! Not much we can do i
Thank you for taking the time to give us a review - we did not give you the wrong codes - you went to the wrong facility. we have 2 in SW1 and you went to the wrong facility despite having been given all the information you needed to go to the right one! Not much we can do if you choose not to read what we send you. Read more
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| 04-Aug-2019 | 3D Space Secure Storage in Central London |
Storage facility super clean and organised. Very local. The outstanding bit that is the reason I chose to go with 3D storage was the prompt responsiveness of Gaius. Agreed to meet us at the venue with very little notice and incredibly responsive to email queries. He’s the re
Storage facility super clean and organised. Very local. The outstanding bit that is the reason I chose to go with 3D storage was the prompt responsiveness of Gaius. Agreed to meet us at the venue with very little notice and incredibly responsive to email queries. He’s the reason we chose this company. Read more
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We really appreciate you taking the time to review us and we will certainly ensure that Gaius gets to see your kind review! It makes it all worthwhile when we get a review like this - thank you! | |
| 15-Jul-2019 | 3D Space Secure Storage in Central London | Fast and efficient Excellent locations, easy procedure |
Many thanks for your 5 stars - we really appreciate it! | |
| 08-Jul-2019 | Secure self storage facilities in Central London - SW1 | Easy to work with- hard working team that is customer focused. Space is clean. | we are very grateful for you taking the time to give us 5 stars - thank you! | |
| 05-Jul-2019 | Secure self storage facilities in Central London - SW1 | Excellent service all round | Much appreciated - thank you for using us for your storage needs! | |
| 03-May-2019 | Secure self storage facilities in Central London - SW1 | Very efficient Thank you |
We appreciate 5 stars.....very kind of you! | |
| 19-Apr-2019 | Secure self storage facilities in Central London - SW1 | The premises are clean, convenient to access and available 24/7. Staff is efficient, knowledgeable and pleasant to deal with. | We really appreciate your very kind review - thank you! | |
| 01-Mar-2019 | Secure self storage facilities in Central London - SW1 | Friendly, professional service. Clear pricing policy. Second time I have used facilities at 3D no hesitation in returning to them. | Many thanks for the 5 stars - it is always nice to have happy returning customers so thank you. | |
| 22-Feb-2019 | Secure self storage facilities in Central London - SW1 | Efficient process, very clean and secure premises, flexible contract. | Thank you for taking the trouble to review us we really appreciate the 5 stars! | |
| 29-Jan-2019 | Secure self storage facilities in Central London - SW1 | Better Customer service level. The customer has the right to ask all questions he wants even if it is written in a never sent email. |
Thank you for taking the time to put a review up. On the day in question I was dealing with a serious operational issue at another of our storage locations, hence why I was not available to answers your questions. I sent you an email FIRST THING the next morning to apologi
Thank you for taking the time to put a review up. On the day in question I was dealing with a serious operational issue at another of our storage locations, hence why I was not available to answers your questions. I sent you an email FIRST THING the next morning to apologise for the situation and the fact that I was a bit distracted on your move in day. I therefore feel I made a proper effort to explain to you what had been going on and APOLOGISE....yet you decide to leave this review.....I think that is a little unfair of you. Read more
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